Multi-Model AI Workflows
Testing how different AI models support ideation, validation, and implementation.
Open to collaboration and new challenges
Network Operations
Specialist
I am a solution-driven IT professional with experience in managed network services, device provisioning, and change management. I troubleshoot complex issues, coordinate turn-ups, and improve processes to reduce downtime and strengthen service delivery.
Network Operations
Change management, turn-ups, and incident triage.
Device Provisioning
Router configuration, firmware updates, and staging.
Security & Compliance
Government customer support and clearance-driven handling.
WORK_HISTORY
Network Operations Specialist III
Major Telecom Provider
2024 - PresentUnited States (Hybrid)
- Manage customer change requests through a centralized change distribution list.
- Assign tickets, track progress, and report metrics to leadership.
- Conduct turn-up and change calls, troubleshooting service-impacting issues.
- Configure FortiGate and Meraki devices to meet customer requirements.
Network Operations Team Lead
Major Telecom Provider
2022 - 2024United States (Hybrid)
- Led multi-site changes by delegating tasks and coordinating across teams.
- Conducted change windows and government customer turn-ups with rapid issue resolution.
- Maintained compliance for government equipment handling and documentation.
- Produced reports for management and escalated urgent requests.
Senior Provisioning Specialist
Telecom Services Provider
2020 - 2022United States
- Managed configuration lab operations and device provisioning for multiple projects.
- Performed firmware updates, staging, and equipment readiness checks.
- Coordinated urgent equipment requests and logistics with internal teams.
- Served as on-site support during remote-work transitions.
Provisioning Specialist
Telecom Services Provider
2018 - 2020United States
- Processed equipment sales orders with accuracy to meet turn-up timelines.
- Responded to internal and external inquiries while maintaining service levels.
- Trained new hires on team procedures and documentation standards.
- Troubleshot internal ticketing and business systems.
Technical Skills
Network & Systems
Network administrationRouter configurationTurn-up coordinationChange managementIncident troubleshooting
Device Provisioning
Firmware updatesDevice stagingEquipment readinessOrder processingService activation
Tools & Documentation
Ticketing systemsTechnical documentationReporting & metricsCross-team coordinationEmail collaboration
Security & Compliance
GSA clearanceGovernment customer supportAccess control basicsCompliance-driven handling
Currently Experimenting
A few areas I'm actively exploring.
Edge API Security
Evaluating request filtering, validation, and protection closer to the edge.
Knowledge Extraction
Turning complex conversations into clear summaries and actionable takeaways.
AI-Assisted Architecture
Exploring AI support for early system design and technical planning.
Human-in-the-Loop Systems
Designing workflows where automation helps and human judgment stays central.
Prompt Reliability
Refining prompt structures that improve consistency and reduce ambiguity.
Certifications
Fortinet Certified Associate in Cybersecurity
Fortinet
Completed 2024
Fortinet Certified Fundamentals in Cybersecurity
Fortinet
Completed 2024
Lean Six Sigma White Belt
Management & Strategy Institute
Completed 2020
ADTRAN Technical Solutions Associate
Adtran
Completed 2020