Multi-Model AI Workflows
Testing how different AI models support ideation, validation, and implementation.
Open to collaboration and new challenges
Network Operations
Specialist
I keep managed networks running. I handle change requests end to end, provision and configure network devices, and coordinate turn-ups across cross-functional teams. My work spans commercial and government environments, where reliability, process discipline, and clear communication are non-negotiable.
Network Operations
Change management, turn-ups, and incident triage.
Device Provisioning
Router configuration, firmware updates, and staging.
Security & Compliance
Government customer support and clearance-driven handling.
WORK_HISTORY
Network Operations Specialist III
Major Telecom Provider
2024 - PresentUnited States (Hybrid)
- Own the change request pipeline for customer accounts, routing incoming requests through intake, assignment, and execution.
- Track change progress and deliver performance metrics that give leadership visibility into pipeline status and SLA adherence.
- Lead turn-up and change calls, triaging service-impacting issues in real time and coordinating cross-functional resolution.
- Configure FortiGate and Meraki devices for customer-premise deployments across multi-vendor environments.
Network Operations Team Lead
Major Telecom Provider
2022 - 2024United States (Hybrid)
- Coordinated multi-site change implementations, delegating across teams and managing dependencies between concurrent work streams.
- Led change windows and government customer turn-ups under GSA contract requirements, resolving issues with minimal service disruption.
- Enforced federal contract compliance for equipment handling, chain-of-custody documentation, and clearance-driven procedures.
- Served as the escalation point for time-sensitive issues, making triage decisions and routing urgent requests to the right teams.
Senior Provisioning Specialist
Telecom Services Provider
2020 - 2022United States
- Ran configuration lab operations, owning the device provisioning pipeline across concurrent projects.
- Staged network equipment, performed firmware updates, and verified readiness before deployment to the field.
- Coordinated urgent equipment requests with internal logistics, preventing delays to active turn-up schedules.
- Maintained on-site operations and physical infrastructure continuity during the organization's shift to remote work.
Provisioning Specialist
Telecom Services Provider
2018 - 2020United States
- Fulfilled equipment orders against active turn-up schedules, where accuracy directly affected customer activation timelines.
- Fielded technical and logistics inquiries from internal teams and external stakeholders, keeping projects on track.
- Onboarded and trained new team members on provisioning procedures, documentation standards, and system workflows.
- Diagnosed and resolved issues in internal ticketing and order management systems, improving process reliability.
Technical Skills
Network & Systems
Network administrationRouter configurationTurn-up coordinationChange managementIncident troubleshooting
Device Provisioning
Firmware updatesDevice stagingEquipment readinessOrder processingService activation
Tools & Documentation
Ticketing systemsTechnical documentationReporting & metricsCross-team coordinationEmail collaboration
Security & Compliance
GSA clearanceGovernment customer supportAccess control basicsCompliance-driven handling
Currently Experimenting
A few areas I'm actively exploring.
Edge API Security
Evaluating request filtering, validation, and protection closer to the edge.
Knowledge Extraction
Turning complex conversations into clear summaries and actionable takeaways.
AI-Assisted Architecture
Exploring AI support for early system design and technical planning.
Human-in-the-Loop Systems
Designing workflows where automation helps and human judgment stays central.
Prompt Reliability
Refining prompt structures that improve consistency and reduce ambiguity.
Certifications
Fortinet Certified Associate in Cybersecurity
Fortinet
Completed 2024
Fortinet Certified Fundamentals in Cybersecurity
Fortinet
Completed 2024
Lean Six Sigma White Belt
Management & Strategy Institute
Completed 2020
ADTRAN Technical Solutions Associate
Adtran
Completed 2020
Get in Touch
Open to thoughtful technical conversations.