EXPERIENCE OVERVIEW

Hector Tejeda

I work in managed network services, handling change requests, provisioning network devices, and coordinating turn-ups across cross-functional teams. Day to day, that means configuring routers, triaging service-impacting issues in real time, and keeping things moving for commercial and government customers alike.

I've progressed from device provisioning and lab operations through team leadership to network operations, with each role expanding in scope and responsibility. I've led maintenance windows, streamlined workflows to reduce unnecessary downtime, and taken ownership of processes from intake to resolution. Clear communication, process discipline, and respect for people's privacy are what guide my approach.

PROFESSIONAL HIGHLIGHTS

  • Manage the full change request lifecycle — intake, assignment, cross-team coordination, execution, and leadership reporting — across commercial and government accounts.
  • Serve as a coordination point between engineering, field operations, and customer teams during turn-ups, maintenance windows, and service events.
  • Provision and configure multi-vendor network devices — from lab staging and firmware updates through customer-premise deployment.
  • Support GSA and federal contract environments with documentation discipline, compliant equipment handling, and clearance-driven processes.

EDUCATION

Bachelor of Science in Information Technology

Public university, Greater Boston area

2012-2017

Associate of Science in Business Administration

Community College Program

2007-2012