EXPERIENCE OVERVIEW

Hector Tejeda

I work across telecom and IT operations to keep services stable and changes moving forward. My day-to-day work includes managed network support, device provisioning, and change coordination with teams that need clear updates and dependable execution.

Across each role, I've led turn-ups, coordinated maintenance windows, and helped improve workflows that reduce downtime. I care about practical problem-solving, strong communication, and building systems that are both reliable and privacy-conscious.

PROFESSIONAL HIGHLIGHTS

  • Handle customer change requests end to end, from ticket assignment through status reporting.
  • Run turn-up and change calls with cross-team coordination and quick service-impact triage.
  • Configure and stage network equipment, including FortiGate and Meraki deployments.
  • Support compliance-focused and government customer environments with consistent process discipline.

EDUCATION

Bachelor of Science in Information Technology

University of Massachusetts Boston

2012-2017

Associate of Science in Business Administration

Community College Program

2007-2012